Improving Customer Engagement
Customer engagement is about encouraging your customers to interact and share in the experiences you create for them as a business and a brand. When executed well, a strong customer engagement strategy will foster brand growth and loyalty.
The key to attracting new customers is engaging them in a meaningful way that gets them interested in a product and company. Engagement will get a message out there, get people talking about a brand and pique interest. However, engagement isn't just for new customers. It is critical that companies foster engagement with their current customers as well. In general, superior customer experience drives superior revenue growth in industries where customers are free to switch business and where competitors deliver a differentiated customer experience.